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In recent years, massive digital transformations have taken place worldwide. These transformations have been accelerated by the COVID-19 pandemic, heavily impacting the economy, consumer behaviours, and business operations.

An increase in digital connectivity between two countries leads to increased export of goods and services. Digitalization also facilitates border processes, reducing the cost of doing business when these processes are automated.

However, maintaining these economies comes with risks. What is needed from governments is to ensure policies are in place to aid small and medium-sized businesses during the transformation. Responsible governance is critical to optimizing the benefits of advanced technologies by better managing the potential risks associated with the digital transformation of our economies.

Digitalization has also disrupted and reshaped competitive dynamics — ensuring that policies and regulations remain appropriate and well adapted is key. They also need favourable policies to encourage investment, improve efficiency, and enable the infrastructure, skills, digital ecology, and innovation needed to grow the digital economy and create a fair business environment for all investors.



Shangri-La Jakarta, Indonesia

Kota BNI, Jl. Jenderal Sudirman No.Kav. 1,
Karet Tengsin, Kecamatan Tanah Abang,
Kota Jakarta Pusat,
Daerah Khusus Ibukota Jakarta
10220, Indonesia
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